As Sprint’s Chief Executive Gary Forsee departs to mollify investors incensed over the company’s loss of "high value" customers, I offer the sad tale of my $1,700 Sprint bill.
"How could this have happened?" I frantically asked the customer service representative recently.
"Well, we sent you out a new Treo 700p to replace your malfunctioning one (you’ve already sent back three, I notice) and you never sent back the old one,"
"Yes, I did," I said.
"Well, you didn’t send back your children’s phones after we sent you new ones to replace them."
"Yes, I did."
"Hmmm…. I see you went way over your allotted minutes".
"I have 4,500 minutes! How’s that possible?"
"It looks like you made a lot of calls in areas not serviced by Sprint."
"I thought I had nationwide coverage."
"Yes, sir, but if we don’t serve an area, you may have to pay for roaming on another carrier. Here’s another factor: your son apparently spent $150 using the Internet."
"He is supposed to have unlimited Internet!"
"We can take care of that, sir. I can reduce that to $15."
"What about the $400 carried over from previous bills?"
"I would have to research that, sir. I’m sorry, but my computer just went down."
"I’ve just about had it with you guys. I’m going to T-Mobile."
"I’m sorry to hear that, sir. Is there any other way I can provide you with excellent service?"
